We have collected the most frequently asked questions in one place. If you need more information, please contact us.
How long will it take for my order to be processed and delivered?
With our own sewing room, we are able to our average production time is around 4-11 bussines days. Shipment is made on the same or next day after production is completed.
Do you do completely custom & individual projects from outside your base?
Of course! If, unfortunately, none of the projects from our database caught your eye, or you have another idea – write to us. We will try to prepare your own design*. The cost of such a project is 150€.
* If your team order more than 10 pieces – the indivicual design is free!
Can I re-order products with the same design? Our group has grown.
All projects are safely stored on our server. There are no quantity limits and no additional costs when re-ordering.
Are there minimum order quantities?
There are no quantity restrictions on the order. We can produce even 1 piece for you and you will not have to incur any additional costs.
What payment methods do you accept?
We accept online payments directly redirected from our electronic invoices (possibility to pay via BLIK / choose one of the 25 available banking platforms) and standard bank transfers
CAN I RETURN MY ORDER?
If you received a defective product through our fault, we will replace it free of charge
Due to their custom nature, we do not accept returns on custom orders. If for some reason, you/your team are not 100% satisfied with your custom gear – please contact us. We will help you as good as we can.
Is it possible to send cash on delivery?
HOLESHOTS clothing produced for your individual order. We require full prepayment before starting production.
In what resolution should I send files with logs or graphics that I would like to be included in the project?
Graphic files should be sent in the following formats: AI, PSD, PDF, CDR, PNG, PDF or JPG with a resolution of 300 dpi.
Do you have children's sizes?
Yes, children’s sizes are available in products such as:
– MX jerseys
– T-SHIRT
– Zippers / Pocket Hoodies / Sweatshirts
– Beanies & Buffs